Refund & Cancellation Policy
At Ritya Hotels, we understand that travel plans may change. This Refund & Cancellation Policy explains the applicable cancellation charges, refunds, booking modifications and no-show conditions for reservations made directly through the Ritya Hotels website or directly with our hotels.
1. Cancellation Policy
Cancellation charges are calculated based on the time between the cancellation request and the scheduled check-in date and time.
Cancellation more than 72 hours before check-in
Guests may cancel their booking more than 72 hours before the scheduled check-in time without cancellation charges.
Eligible refunds will be processed according to the payment and refund terms applicable to the booking.
Cancellation between 72 and 48 hours before check-in
A cancellation charge of 50% of the applicable booking amount may be deducted, and the remaining eligible amount will be refunded.
Cancellation within 48 hours of check-in
Bookings cancelled within 48 hours of the scheduled check-in time may be treated as non-refundable, and 100% of the booking amount may be retained.
2. No-Show Policy
If a guest does not arrive at the hotel on the scheduled check-in date without cancelling the reservation in accordance with this policy, the booking will be treated as a No-Show.
No refund will normally be provided for a No-Show, and the hotel may retain the full booking amount.
3. Early Check-Out
If a guest checks out before the originally booked departure date, the unused room nights are generally non-refundable.
Any exception will be considered at the hotel’s discretion and subject to the applicable booking rate and terms.
4. Non-Refundable Bookings
Certain promotional, discounted, special-event or prepaid rates may be offered as Non-Refundable.
For such bookings:
Cancellation may not be permitted.
No refund will normally be provided.
Date changes may not be permitted.
The specific conditions displayed at the time of booking will apply.
Guests should carefully review the applicable rate conditions before making payment.
5. Modification of Booking
Requests to modify a reservation, including changes to:
Check-in date
Check-out date
Number of guests
Room category
Number of rooms
are subject to availability and the applicable rate conditions.
If the revised booking has a higher tariff, the guest will be required to pay the difference.
A modification may also be treated as a cancellation and new reservation where permitted by the applicable rate plan.
6. Refund Processing
Where a refund is approved:
The refund will normally be processed through the original payment method.
Ritya Hotels will initiate eligible refunds within 7–10 business days after approval of the cancellation.
The actual time taken for the amount to appear in the guest’s account may depend on the bank, card issuer, payment gateway or other financial institution.
Ritya Hotels will not be responsible for delays caused by banks or payment service providers.
7. Cancellation by Ritya Hotels
In exceptional circumstances, Ritya Hotels may need to cancel or modify a confirmed reservation due to operational issues, safety concerns, unforeseen circumstances or events beyond the hotel’s reasonable control.
Where the hotel is unable to provide the confirmed accommodation, Ritya Hotels may, subject to availability:
Offer alternative accommodation;
Offer alternative dates; or
Provide an eligible refund for the affected booking.
8. Force Majeure
Cancellation and refund requests arising from circumstances beyond the reasonable control of the guest or hotel, such as natural disasters, government restrictions, major disruptions or other force majeure events, may be considered on a case-by-case basis.
Supporting documentation may be requested where appropriate.
9. Third-Party Bookings
Bookings made through third-party websites, online travel agencies (OTAs), travel agents or other booking platforms are subject to the cancellation and refund policy displayed by that platform at the time of booking.
For such reservations, guests may need to submit cancellation or refund requests directly through the respective booking platform.
10. Taxes and Charges
Any refund will be calculated according to the applicable booking terms.
Where applicable, taxes, payment gateway charges, convenience fees or other non-refundable charges may be deducted in accordance with the terms displayed at the time of booking.
11. How to Request a Cancellation
For direct bookings, guests should contact Ritya Hotels using the contact details provided in their booking confirmation.
The cancellation request should include:
Guest name
Booking confirmation number
Hotel name
Check-in date
Check-out date
Registered mobile number or email address
A cancellation will be considered effective only after confirmation from Ritya Hotels.
12. Policy Applicable to Specific Booking
In case the cancellation terms displayed during the booking process or stated in the booking confirmation differ from this general policy, the specific cancellation terms applicable to that booking will prevail.
13. Contact Us
For cancellation and refund assistance, please contact:
Ritya Hotels
Website: www.rityahotels.in
Email: reservations@rityahotels.in
Ritya Hotels reserves the right to update this policy from time to time. The latest version published on this website will apply to future bookings.