Hotel Guest Policy
At Ritya Hotels, we are committed to providing our guests with a safe, comfortable and pleasant stay. This Guest Policy applies to all guests staying at our properties and is intended to ensure a positive experience for guests, employees and visitors.
1. Guest Identification
All guests must provide a valid government-issued photo ID at the time of check-in.
Foreign nationals must provide valid passport and visa/other required travel documents.
The hotel may refuse check-in if the required identification or documentation is not provided.
Guest information may be collected and maintained as required under applicable laws and regulations.
2. Check-In & Check-Out
Check-In: 2:00 PM
Check-Out: 12:00 PM
Early check-in is subject to room availability.
Late check-out is subject to availability and may attract additional charges.
Guests are requested to inform the hotel in advance if they require early check-in or late check-out.
3. Room Occupancy
Guests must not exceed the maximum occupancy permitted for their room category.
Only registered guests are permitted to stay overnight in a room.
Additional occupants must be registered with the hotel and may be subject to additional charges.
4. Visitors
Visitors may be permitted in guest rooms subject to hotel rules and applicable security requirements.
Visitors may be required to provide valid identification at the hotel reception.
Overnight stays by unregistered visitors are not permitted.
The hotel reserves the right to restrict visitor access where required for security, safety or operational reasons.
5. Guest Conduct
Guests are expected to behave respectfully towards other guests and hotel employees.
The following conduct is not permitted:
Excessive noise or disturbance
Abusive, threatening or inappropriate behaviour
Activities that disturb other guests
Damage to hotel property
Any unlawful activity
Activities that create a safety or security risk
The hotel may take appropriate action, including termination of the stay, where permitted by law.
6. Smoking Policy
Smoking is permitted only in designated smoking areas, where provided.
Smoking is strictly prohibited in non-smoking rooms and other designated non-smoking areas.
Additional cleaning or damage charges may apply if smoking causes damage or requires specialised cleaning.
7. Alcohol & Restricted Activities
Guests must comply with all applicable laws relating to alcohol and other regulated activities.
Consumption of alcohol must be conducted responsibly and in accordance with hotel rules and applicable law.
Illegal drugs, prohibited substances, weapons and other unlawful activities are strictly prohibited on hotel premises.
8. Children
Children are welcome at Ritya Hotels, subject to the occupancy and child policies applicable to the individual property.
Parents or accompanying adults are responsible for supervising children throughout the hotel premises.
Children must not be left unattended in guest rooms, swimming pools, balconies or other potentially hazardous areas.
9. Pets
Pet accommodation is subject to the individual hotel’s policy.
Guests should contact the respective hotel before arrival to confirm whether pets are permitted and whether additional charges or conditions apply.
10. Hotel Property & Damages
Guests are responsible for any loss, damage or breakage to hotel property caused by themselves or members of their party.
The hotel may recover reasonable repair, replacement or restoration costs from the responsible guest.
Guests must not remove hotel property from the premises without prior permission.
11. Personal Belongings & Valuables
Guests are responsible for their personal belongings and valuables.
Where available, guests are encouraged to use the hotel’s safe or other designated security facilities for valuable items.
Ritya Hotels will handle lost-and-found items according to the property’s applicable procedure.
12. Lost & Found
Any item found on hotel premises should be handed over to hotel staff.
Guests who have lost an item should contact the hotel’s reception or management as soon as possible.
Lost items will be handled and retained according to the hotel’s Lost & Found procedure and applicable law.
13. Safety & Security
For the safety of all guests:
Hotel emergency procedures must be followed.
Fire exits, emergency doors and safety equipment must not be blocked or tampered with.
Guests must not interfere with fire alarms, smoke detectors, CCTV cameras or other safety equipment.
Any suspicious activity or safety concern should immediately be reported to hotel staff.
14. Prohibited Items
Guests must not bring or use items that are illegal, hazardous or create a risk to people or property.
The hotel may take appropriate action in accordance with applicable law if prohibited or dangerous items are discovered.
15. Noise & Quiet Hours
Guests are requested to maintain reasonable noise levels and respect other guests.
Parties, loud music and activities causing disturbance to other guests are not permitted.
The hotel may request guests to reduce noise or take other appropriate measures where a disturbance occurs.
16. Food & Beverages
Guests should follow the hotel’s rules regarding outside food and beverages.
Certain food or beverages may be restricted in specific hotel areas for hygiene, safety or operational reasons.
17. Parking
Parking facilities, where available, are subject to availability.
Guests must follow the hotel’s parking instructions and park only in designated areas.
Vehicles and belongings left inside vehicles remain the responsibility of the guest unless otherwise required by applicable law.
18. Internet & Wi-Fi
Wi-Fi access may be provided to guests subject to availability.
Guests must not use the hotel’s internet services for unlawful activities, unauthorised access, distribution of malicious software, copyright infringement or activities that may compromise network security.
19. Privacy
Ritya Hotels respects guest privacy.
CCTV and other security systems may operate in public areas of the hotel for safety and security purposes, subject to applicable law.
Guest information will be handled in accordance with the hotel’s Privacy Policy and applicable legal requirements.
20. Room Access & Housekeeping
Hotel employees may enter a guest room for housekeeping, maintenance, safety, security or other legitimate operational purposes.
Where reasonably possible, the hotel will respect guest privacy and provide appropriate notice.
21. Maintenance & Hotel Facilities
Certain facilities or services may occasionally be unavailable due to maintenance, repairs, weather conditions, operational requirements or circumstances beyond the hotel’s reasonable control.
The hotel will make reasonable efforts to restore affected services as soon as practicable.
22. Health & Safety
Guests must comply with reasonable health, hygiene and safety requirements applicable at the hotel.
Guests should immediately inform hotel management of any accident, injury, illness or safety concern occurring on the premises.
23. Right to Refuse or Terminate Stay
Ritya Hotels reserves the right to refuse check-in or terminate a guest’s stay where permitted by applicable law, including circumstances involving:
False or incomplete information
Failure to provide required identification
Non-payment
Unlawful activity
Serious disturbance
Threatening or abusive behaviour
Significant damage to hotel property
Conduct creating a safety or security risk
Any refund will be handled according to the applicable booking terms and applicable law.
24. Compliance With Law
All guests are required to comply with applicable laws, regulations and government requirements during their stay.
The hotel may cooperate with law-enforcement or government authorities where legally required.
25. Special Requests
Special requests such as specific room locations, extra beds, early check-in, late check-out, accessibility requirements or other arrangements are subject to availability and may involve additional charges.
Guests are encouraged to make special requests at the time of booking or before arrival.
26. Feedback & Complaints
We value guest feedback.
Guests who have any concern during their stay are encouraged to contact the hotel reception or management so that the matter can be addressed as quickly as possible.
27. Policy Changes
Ritya Hotels may update this Guest Policy from time to time to reflect operational, legal or safety requirements.
The latest version published on the Ritya Hotels website will apply.
28. Contact Us
For assistance during your stay, please contact the reception or management of your respective Ritya Hotels property.
Ritya Hotels
Website: www.rityahotels.in
Email: reservations@rityahotels.in
Thank you for choosing Ritya Hotels. We wish you a comfortable and pleasant stay.